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Home Privacy Policy

Privacy Policy


ABILITY® is committed to maintaining the privacy of the information you share with us. We will not sell, distribute, or outsource information that you provide us through our website(s) or product infrastructure. We will only use the information you share for the purposes of enhancing your experience at our website, delivering our services to you or sending you additional information about our software and services.

The information we collect

In certain areas of our website, we may offer to send you additional information or invite you to register for a demonstration or be included on our mailing list. To process your request, we require that you supply us with your correct contact information and email and/or mailing address for delivery. The transfer of this information is secure and cannot be intercepted by others. When you submit a support request through the ABILITY website, we ask for any necessary information we need from you to appropriately respond to your inquiry, including your name and email address.

Information Security

ABILITY maintains appropriate physical, electronic and administrative security standards and procedures to safeguard its data and systems. Moreover, all employees are trained in ABILITY’s privacy and security policies and are required to comply with them as a condition of employment. Employees are permitted to access and use only that personal and proprietary information necessary to perform their duties. We have made information security and data privacy foundational principles of our business operations and recognize the importance of ensuring such for citizens of the European Union. We are further committed to General Data Protection Regulation (GDPR) compliance in the event of any relevant activities.

Any highly confidential information (such as a username and/or password) transmitted over the Internet will be encrypted. Further, ABILITY’s security professionals periodically monitor and test ABILITY’s web interface and implement technology updates in an effort to block unauthorized intrusion.

How to update your email preferences

Click here to select the types of emails you’d like to receive from us, or to unsubscribe from emails. Please note your request may take up to a week to be processed.

Do Not Track (DNT)

DNT is a preference you can set in your own web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the Preferences or Settings page of your web browser. However, it’s important to note that there is no consensus or industry standard on how companies should interpret DNT signals. As a result, the majority of websites including ABILITY do not respond to web browser Do Not Track signals.


Online information requests

We use the personal information you supply to fulfill your request for additional information and/or to provide a demonstration. Your email address may be used to deliver your requested information, or to confirm that information has been mailed to the street address you provided.

Customer support

We use the personal information you supply when you initiate services or submit a support request to respond to your need. Your email address may be used by our Support team to process and communicate the status of your implementation and/or support request.

Email messages

Email messages may be sent to invite you to participate in a contest or survey, or to provide you with information about a product you have purchased from ABILITY.

On occasion, we will send email messages to customers to let you know about promotional offers, changes in our services and support programs, or to extend special discounts that we believe may be of interest to you.

Surveys and contests

Occasionally, ABILITY requests information through surveys or contests. Requested information may include contact information (such as your name and shipping address), and demographic information (such as your zip code/post code and occupation). Contact information will be used to notify contest winners and award prizes only, unless you indicate that you would like to receive future information (emails, special offers, etc.) from ABILITY. Participation in these surveys or contests is completely voluntary, and is limited to those 18 years or older.


We will retain your personal information for as long as your account is active or as reasonably useful for commercial purposes. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

How to gain access to the information we have on file for you

If you wish to confirm the information we have on file for you, please send us an email at with your specific request.

Use of cookies

A cookie is a small data file stored by your web browser on your computer’s hard drive. Cookies allow us to recognize who you are when you arrive at our site by associating the identification numbers in the cookie with other information you have provided. A cookie is stored on your computer when you check a box requesting that, in future visits to our Web site, we retain your preferences.


ABILITY also uses third-party vendor remarketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the Internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third-party remarketing system. The third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our website. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows ABILITY to make special offers and continue to market relevant services to those who have shown interest in our services.

You can opt out of Google’s or any other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Children Under Thirteen

ABILITY’s website is not designed to attract children and ABILITY does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Disclosures for California Residents

The California Consumer Privacy Act of 2018 (CCPA) provides California residents (consumers) with specific rights regarding their Personal Information. This disclosure sets forth our privacy practices as required by the CCPA in those limited circumstances where we collect personal information that is not governed by the Health Insurance Portability and Accountability Act (HIPAA). This section describes your CCPA rights and explains how to exercise those rights as follows.

  • The right to request that we disclose what personal information (as that term is defined in the CCPA) we collect, use, disclose, and sell.
  • The right to request the deletion of personal information that we hold about you. Your request to delete your personal information may be denied if it is necessary for us to retain your information under one or more of the exceptions listed in the CCPA.
  • The right to request access to the personal information that we have collected and maintained about you (along with information regarding its use and disclosure) over the past twelve (12) months upon appropriate verification. You may only make such requests twice (2) per every twelve (12) months.
  • The right to opt-out of the sale of your personal information.
  • The right not to be discriminated against for exercising any of your California privacy rights.

Only you, or a person that you authorize to act on your behalf, may make a request related to your personal information. In the case of access and deletion, your request must be verifiable before we can fulfill such request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority.

We do not and will not discriminate against you in the event you decide to exercise your rights under the CCPA. For example, we will not withhold products or services from you, prohibit you from using the website, charge you a higher price or provide you a lower level of service if you make a request related to your personal information.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

If you are a California resident and would like to exercise your rights under CCPA, please contact us via email at with the subject line, CCPA Policy.

Notification of changes

In the future, if there is a change to our Privacy Policy that affects your personally identifiable information, we will notify you by email of the relevant changes.

Contact Information

If you have any questions about this Privacy Policy, the practices of ABILITY, or your dealings with this site, please contact ABILITY at the below address:

Butler Square
100 North 6th St., Suite 900A
Minneapolis, MN 55403

This Privacy Policy was last updated on February 23, 2021.