QIES Technical Support Office (QTSO) Has Issued an Alert:
Recent NO and SO MDS 3.0 Assessment Records Submissions

What is happening?

An issue has been identified with MDS 3.0 assessment records submitted to the ASAP (Assessment Submission and Processing) system beginning October 1, 2016, through November 4, 2016. This issue impacts all NO and SO (Nursing Home and Swing Bed OMRA) assessment records with a target date on or after October 1, 2016, and may have resulted in an incorrect ASAP system-calculated RUG code for these assessments. No other assessment record types were affected by this issue.

All providers who submitted MDS NO and SO assessment records on or after October 1 through November 4, with a target date of October 1, 2016, or after, must submit a modification record to the ASAP system. No changes are required in this modification record.

Click here to review further details from QTSO and step-by-step guidance on how to identify affected MDS assessments using ABILITY | CAREWATCH®.

UPDATED 11-15-16

November and December Downtimes for QIES systems

CMS has announced TWO upcoming downtimes

Please be aware that CMS has planned two off-schedule extended maintenance periods for all of the national QIES systems, which include the MDS 3.0 Submission and CASPER systems:

  1. Beginning Friday, Nov. 18, 2016, at 8 PM ET and ending on Monday, Nov. 21, 2016, at 6 AM ET.
  2. Beginning Friday, Dec. 16, 2016, at 8 PM ET and ending on Monday, Dec. 19, 2016, at 6 AM ET.

These downtimes create a window where all of the national QIES systems will be offline and providers will be unable to transmit any MDS assessments or obtain reports. This also applies to vendors who submit assessments on the providers’ behalf. CMS has started to post notices to the related application and support websites that encourage vendors and providers to take these downtimes into account and plan their business around them.

This information is also noted on your ABILITY | CAREWATCH® home page. We recommend making sure your team is well informed and is planning for these scheduled downtimes.

UPDATED 11-14-16

ABILITY Will Manage Your Medicare Eligibility Changes!

What is occurring?
Changes are coming to the HIPAA Eligibility Transaction System (HETS), as communicated by CMS in the R2016Q300 Release Summary Document. These changes will not disrupt your organization’s access to Medicare eligibility through the ABILITY applications that you are using. ABILITY will manage all routing and functional changes required to accommodate this HETS release on your organization’s behalf.

What action is required from me?
No action is required from you or your organization. ABILITY will be performing an update to all affected applications in the coming weeks.

Where can I find additional information?
More information is available in the R2016Q300 Release Summary Document located on the CMS website. As always, if you have additional questions, please contact ABILITY customer support at 888.460.4310.

UPDATED 7-12-16

Microsoft Windows

Some customers running Microsoft Windows operating systems have experienced problems accessing ABILITY | IVANS NOW® and the FISS/DDE system. The errors are due to recent patches released by Microsoft.

ABILITY has created a solution for our customers. Please follow these steps:

1. In myABILITY, go to the FISS/DDE tab.

2. Click on your usual data center. If you haven’t previously downloaded the solution, clicking on the icon will automatically launch a fix to correct the issue.

Win Fix 5-13 dropdown menu

3. FISS/DDE will then launch.

4. NOTE: If you receive the error message “Cannot Start Application  – Cannot Continue. The application is improperly formatted. Contact the application vendor for assistance” when launching your data center icon, you will need to install .NET 4.5 framework. Please click on this Microsoft link to install .NET 4.5.

Questions? Call ABILITY Technical Support: 888.460.4310

Thank you,

UPDATED 5-13-16