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Avoid postal delays with paperless claims and statements

The U.S. Postal Service is experiencing delays in mail delivery across the country. At the same time, Americans everywhere – especially vulnerable populations, such as elderly people and those living with comorbidities – are being asked to stay home. As a result, many of your patients have very real anxiety over when (or whether) they’ll receive their medications.

According to a recent article from NPR, “Nationally, an Ipsos poll found that 1 in 5 Americans got medication through the mail in the past week, and 1 in 4 of them experienced a delay or nondelivery.”1 And patients aren’t the only ones impacted by lagging deliveries. Commercial and private mail services have been affected, creating concerns for small and medium-sized businesses that rely on mail delivery services.2

If your organization relies on paper claims submissions and patient statements, you could be facing longer A/R days and more work resubmitting lost claims. Likewise, with delivery delays, paper statements and bills may not reach patients in a timely manner, making it more difficult to capture patient payments.

Postmaster General Louis DeJoy has told the U.S. Senate that the Postal Service will not implement any changes in service until after the election.1 This could mean that more delays are on the horizon. Even if you have not yet experienced issues with lost or late mail, upcoming changes to U.S. Postal Service delivery programs may lead to more delivery issues in the coming months.

So, what can you do? Instead of bracing yourself for longer days in A/R, why not take advantage of this time to go paperless? With the right technology, you can:

  • Give patients the option to receive their statements online via email
  • Electronically upload claims attachments
  • Submit claims online instead of by mail

Want to learn more about applications that can help you accelerate A/R and avoid postal delays? Read about ABILITY CHOICE All-Payer Claims and ABILITY EASE All-Payer, or request a demo today.

 

Sources:

  1. “Postal Service Slowdowns Cause Dangerous Delays In Medication Delivery,” Paige Pfleger, NPR, August 25, 2020. Accessed September 10, 2020, https://www.npr.org/sections/health-shots/2020/08/25/905666119/postal-service-slowdowns-cause-dangerous-delays-in-medication-delivery
  2. “Are postal service delays hampering small business?” KTTN News, August 13, 2020. Accessed September 10, 2020, https://www.kttn.com/are-postal-service-delays-hampering-small-business/

ABILITY and design®, ABILITY®, CHOICE® and ABILITY EASE® are trademarks of ABILITY Network, Inc.

5 hidden remittance problems that are holding you back — and how to fix them

How much are your remittances costing you? You may have hidden inefficiencies draining your time, labor and revenue. If any of the following issues sound familiar, you could benefit from a centralized approach.

  1. Wasted time pulling from different places

How many different sources are you using to pull your remits? If your organization is like most, you probably have to access clearinghouses for some, payer websites or PaySpan for others, and some even come on paper.

Just pulling your remits takes time away from your billing staff that they could use in more productive ways.

  1. Scanning, downloading and printing

Staff often have to scan in remits or save them to downloaded files for research and follow-up later on. These tasks are time-consuming and tedious, and they create a lot of inefficiencies in your billing processes.

  1. Inefficient posting processes

How much time do you devote each week to posting remits? When billing staff are forced to retrieve remits from different places, posting takes more time than it needs to.

  1. Challenges keeping up with multiple tax IDs

If your organization handles multiple National Provider Identifiers (NPIs) and tax IDs, your billing staff may have to split remits to post electronic remittance advices (ERAs) back into different electronic health record (EHR) and electronic medical record (EMR) systems. This is just one more way that disparate systems result in wasted time and increased A/R days.

  1. Cumbersome methods for remit searches

Does your platform let you filter and search remits by different criteria — such as adjustment codes, reason or remark codes? If not, billing staff are forced to get creative and scour through potentially hundreds of remits to find what they need.

A centralized approach to remittance management

How can you take these inefficiencies and challenges out of your remittance management workflows? A centralized approach can save your organization significant time and money.

With the right technology, you could bring back all available ERAs into a single portal, eliminating multiple sources and workflows that your staff have been dealing with.

In one centralized location, you could easily download remittances for autoposting. If your organization handles multiple tax IDs, you could split the remits for posting into different systems. And, you could eliminate all scanning, saving and storing of remits. Instead, you would have a digital filing cabinet for all ERAs for printing and research.

Want to learn more about how you can simplify your revenue cycle with a central source for all your claims management needs? Read about ABILITY EASE® All-Payer here.