If you were to look up the definition of workforce optimization, you’d get various long-ended explanations. You’d find yourself stuck on trying to understand how it all works rather than honing in on the value of an agile workflow.
The best way to think about workforce optimization is in terms of simplicity. It’s a resource that’s meant to take complex, time-consuming tasks and make them easier to manage and more effective. This allows you to focus on the big-picture aspects of your business. It creates space to better help your team make the most use of their time and offer a more satisfactory customer experience, too.
Here are 5 ways workforce optimization creates such results.
1. Decreases human errors
As talented as the people on your team may be, they’re not perfect. They’re bound to make mistakes from time to time while putting codes into patient records or preparing claims for submissions.
These errors may be due to lack of employee engagement in tedious tasks, or they may happen because an individual has too many things to handle at once. Whatever the reason these errors occur, they all have the same result: they slow down your team, hinder the patient experience and decrease the amount of revenue you’re able to put in the books.
Why deal with the consequences of human mistakes if you can prevent them? Automated systems are the more accurate, faster alternative you need to consider. They can help spot errors as employees work on various tasks, while giving them more time to put their strengths to use.
2. Provides higher quality care
Workforce optimization doesn’t just benefit your team – it also has a profound positive effect on the patient experience. It shifts the focus of your staff from handling claims, billing or other basic processes to giving everyone who comes through the door their full attention.
Utilizing technology creates room to have real conversations.
It gives patients and providers the time and focus they need to fully assess a condition, whether is in a mental health therapy session, a surgery consultation or in an elderly care setting. These discussions can reveal in-depth details about a patient’s condition, which are then easily accessible at a later point in time.
Tracking each patient’s conditions and needs adds to the amount of actionable data available at your fingertips.
3. Improves how you identify and treat health risks
When you consider gathering data, think of how often you see the same kind of conditions among different patients. Imagine if you had a way to track all the treatments you offer for similar conditions.
With workforce optimization, that’s exactly what you can do.
As you diagnose and treat every patient who comes through your doors, you’re preparing to provide better care for the following person who comes in. You’re collecting information that will help you identify health risks that contribute to things like infections and readmissions before they create an issue within your organization.
4. Increases employee engagement and satisfaction
One of the biggest benefits of workforce optimization is the significant increase in employee engagement it creates. Whether you’re facing high turnover within your billing department or nursing staff, advanced technology can help.
Gathering data on your employees – like how often they’re missing shifts and/or trading them or what they perform best at – puts you in a better position to utilize their talents. It helps you understand exactly how many people you need at a certain time and where each individual on your team will shine.
5. Offers a deeper understanding of all aspects of your business
What’s the greatest misunderstanding about workforce optimization? It can’t be put into a box. The second you start implementing advanced technology in your billing and payments process, for example, you’ll start to notice the positive impact it has on staff productivity and effectiveness.
The same goes for the relationship between intuitive infection tracking and patient satisfaction, and for patient care data and staff performance. One function of technology has a wide-reaching positive effect on many other parts of your business. So, why wouldn’t you start taking advantage of multiple advanced tools?
Whether you want to improve your billing process, retain top talent or see more patients every day, workforce optimization can help. It gives you the chance to replace the tedious manual tasks that are filling up your schedule with more valuable tasks that drive better results.