Putting the CARE back in the transition of care process

Patients and their families are often in the dark regarding transition of care options. Hospital case managers are also hindered by lack of information on post-acute providers, as well as lack of time to best match patient needs and preferences with qualified organizations. Post-acute providers can also feel pressure in the referral acceptance process to make decisions without adequate information.

ABILITY | ILLUMINATE “lights up” the care transition process, using our unmatched national network of providers to make faster, easier, more informed connections among patients, acute and post-acute providers.

With ABILITY | ILLUMINATE, case managers and discharge planners can quickly generate a list of qualified post-acute options, matching the patient’s clinical needs and insurance status with post-acute organizations. The patient and family then choose from qualified, available post-acute providers. The post-acute providers requested by the patient then receive the information electronically from the case manager, and electronically respond within a predetermined time limit as to their availability for the patient.

Meet your Meaningful Use Stage 2 transfer of care goal while minimizing faxing, phone tag and manual re-work for providers – and offer more informed choices to patients and families at the same time. It all adds up to a better experience and improved patient care.

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Connect to all of your ABILITY services via myABILITY, a SaaS delivery offering within the Inovalon ONE® Platform that gives you on-demand access to everything you need. Whether you need quality analytics, eligibility and claims, revenue cycle management or workforce management services, ABILITY can help your clinical, financial, operational and administrative areas work more effectively and efficiently.

Core benefits

  • Largest national network of acute and post-acute providers

    Electronically and securely match patients to appropriate, available providers across town, across the state or across the country

  • Achieve Meaningful Use Stage 2 transfer of care goal

    Send Continuity of Care Documents electronically to the ABILITY Direct Address for fast, secure access by providers. Easily attest to MU2 transfer of care fulfillment with comprehensive reports on use of CCDs.

  • Decrease length of stay and avoidable days

    Set time limits on responses from post-acute providers so that transfers are complete at or before the scheduled discharge time

  • Confirm insurance and benefits with a single click

    Quickly find more appropriate post-acute matches for your patients

  • Improve the patient experience

    Give patients a list of all available post-acute options, highlighting those that match their benefits and have the clinical services they need – no more guesswork or uncertainty

  • Manage all your referrals and related documentation from a single source

    An electronic dashboard ends sorting through faxes, phone calls and emails to get an overall picture of discharge status

  • Support efforts to reduce readmissions

    More informed, smoother transitions of care can be a valuable tool in this key hospital initiative

  • Quick and easy start-up

    Simple access to secure, web-based software

  • Highest level of reliability and security

    ABILITY is fully accredited by the Electronic Healthcare Network Accreditation Commission (EHNAC), is an approved Network Service Vender, is CAQH CORE-certified, and is an approved Health Information Handler (HIH). We consistently meet the highest standards of support and security for securing protected healthcare information.